Zygg works hard to make sure that you can keep riding. If you are on a susbcription and have a problem, we will fix your bike or may offer to “swap” your bike for a fresh one. For Seasonal and Annual subscriptions within our core zone, we can pick-up or deliver an e-bike right to your door, for just $25. For all other plans, a fee $40 min will apply. We may bring it by truck, bike taxi or even ride it to you.

Yes! We have a Delivery Plan for E-bikes for food delivery gigs here which includes unlimited mileage!

Please note that if you plan to do any kind of delivery work using a Zygg e-bike you MUST subscribe for the Delivery Plan to avoid fines or overage fees..

We've got you covered! We’ll either fix or swap your ebike, usually within 24 hours. Your subscription includes free servicing for normal wear and tear that occurs with riding a bike - this means we look after most flat tires and wear on components such as brakes, gears, motor etc. caused from normal riding on paved roads and paths.

We ask that you do not bring your Zygg to another bike shop for servicing or try to repair it on your own.

Remember: treat your Zygg ebike as you would your own. You’ll be responsible for damage to the ebike due to an accident (regardless of who caused it) or negligence. You may want to consider our Reduced Liability option to reduce your risk.

Yes! Every Zygg ebike comes with a 2 part locking system: the rear-wheel has a built in frame lock, that is used in combination with a plug in chain to lock the ebike securely to a post, rack or other immovable object. Both locks must be used EVERY time you lock the ebike for it to be securely locked. The ebike battery is locked to the bike with a key, so you can remove it and take it with you when you leave the ebike.

Always take a photo of your ebike showing it locked securely each time you lock it, and you'll pay a reduced rate in the case that your ebike is stolen.

After you place your order through our website, you'll be asked to submit Photo ID and Valid Proof of address, as well as to sign a waiver and liability policy as part of the application process.

It usually takes about a day to get you approved, but it can take longer if the documents you submitted are not sufficient.

After account approval, we'll contact you to let you know that we have a bike available. You can then book an appointment to pickup our bike at our shop!

Nope! In Canada, you don't need a license for an e-bike anymore than you'd need a license for a regular bike.

When you're ready to cancel your subscription, just reach out to our team by phone or email so we can book you in to return your ebike. Please let us know at least 3 days before the end of your billing cycle.

Remember that if you cancel your subscription before you have fulfilled the minimum commitment (12 monthly payments for an Annual Plan, for example) early termination fees will apply.

Any deposit will be refunded within 30 - 60 days.