Liability Policy

December 1, 2020

In order to use a Zygg ebike you must agree to this Liability Policy concerning theft/damage by submitting the form at the end.

Please read this carefully. It outlines your responsibility, liability and the protocols to ensure the safety of the Zygg ebike. This forms part of your agreement with Zygg, as of December 1, 2020.

As a Zygg rider, you must:

  1. Always lock the e-bike securely to an immovable object (bike rack, lamp post etc.), using all of the lock(s) provided by Zygg. (E-bikes equipped with a frame lock that goes through the rear wheel must always be used in conjunction with a chain lock, never only one of them).

  2. Park and lock the e-bike overnight in a secure, dry location.

  3. NEVER leave the e-bike outdoors overnight parked on the street, in a public or otherwise unsecured location, especially if it is visible from the street. eg DO NOT lock your e-bike on your porch overnight.

  4. Remove the battery when  leaving the e-bike locked (*our model M is the only exception, as it does not have a lockable battery and is not designed for quick removal.)

  5. Report IMMEDIATELY to Zygg if any of the keys (lock or battery) have been lost or stolen.

  6. TREAT THE E-BIKE AS IF IT WERE YOUR OWN. Excessive wear-and-tear, damage, scratches, crash or accident damage,  bent wheels or other damaged components, lost components, etc.. are all indicators of usage that is not “normal” and will result in fees and/or fines as per the Fees and Charges List.

 

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Every time you lock the ebike,

  1. YOU MUST take a clear photo which shows that the ebike is securely locked (as above). Every time.  

  2. If the bike is stolen, you will be required to provide this photo as proof the ebike was locked securely. 

  3. If you are unable to provide this photo, which shows the ebike securely locked at the location and time immediately prior to the theft, you will be required to take responsibility for the FULL PRICE OF THE EBIKE (and battery, if also missing).

What to do:

If you have a problem, crash or other issue

  • You must report it immediately to 604.332.5381.  And stop riding the ebike. 

  • Further damage that results from riding an e-bike with a problem is your responsibility. 

If your e-bike is stolen

Costs

Costs for an e-bike stolen or damaged beyond safe repair.

WITH PHOTO OF E-BIKE LOCKED SECURELY IMMEDIATELY BEFORE ISSUE + ALL KEYS RETURNED (Model A, Qx, QT, R)

  • $1000 Standard Liability including HST

  • $  350 Reduced Liability inc. HST (with Reduced Liability fee paid before incident)

COST WITH PHOTO OF E-BIKE LOCKED SECURELY IMMEDIATELY BEFORE ISSUE + ALL KEYS RETURNED (Model Y)

  • $1500 Standard Theft Protection (including HST)

  • $ 500 Theft Protection Plus (including HST) with Theft Protection Plus fee paid before incident

WITHOUT PHOTO OF E-BIKE LOCKED SECURELY IMMEDIATELY BEFORE THIS ISSUE

  • $3,000 Full Price Liability including HST

WITHOUT RETURNING ALL KEYS (regardless of photo)

  • $3,000 Full Price Liability including HST

Additional Costs (please see Fees & Charges on website for full list)

  • $ 300 Battery

  • $ 350 Charger

Please acknowledge that you have read and understood the above liability for theft and/or damage of a Zygg e-bike.

Zygg E-bike Theft Report

Please fill out form immediately after theft. Ensure information is accurate before submitting form as fraudulent claims may result in loss of any liability and prosecution to the full extent of the law.