Zygg is always looking for ways to support our enthusiastic ebike food delivery riders and welcome new ones to our team! Check out how Zygg Subscription Ebikes for Delivery works, and scope out the fabulous ebike models on offer for commercial riders in Toronto and Vancouver!
If you are not yet signed up with a food delivery partner, here are the direct links for the main ones in both cities to get you started. There are many opportunities right now, especially with Zygg’s new enterprise partners Tiggy and Goodfood!
Each delivery app. has their own “rating” system which varies in formula of how they come up with your score. What is universal with all programs is that ratings are based on your overall performance and how you interact with customers. If you want to be considered for more orders you must keep your rating high.
Uber Eats, for example, does not like your rating to drop below 80% stars. You will not get many deliveries, and if your rating drops even further, you may even be kicked off the app.
What is your “rating”? Just click the menu icon in the upper left corner, click your profile photo and then select the average rating under your name for more details. This is the number you should be focused on and want to keep as high as possible. They have assembled some helpful info and pointers to help you improve your rating on their site.
Your conversion rate, together with your general performance metrics (like your acceptance rate, online ratio, order prep times, etc.) are used by SkipTheDishes to create your Skip Score. App users can filter by Skip score, so the higher your score, the higher your ranking will be.
Los Angeles-based Bike Food Delivery driver “William” (aka “Wilcer”) has created a ride-along video with rolling commentary of his Top 12 Tips to Boost Your Rating and Earn More Tips! Wilcer knows his stuff! He completed more than 5,000 bike deliveries in his first 3 years. He juggles multiple apps, and posts highly entertaining videos of his experiences for his 10,000 YouTube subscribers. Watch his video for insider recommendations, and lots of laughs, but not while you are cycling! The extra comments on the link from viewers contain bonus tips, as well.
Zygg has summarized the highlights:
When you are picking up the order, before you leave, double-check that all items are there, matched with your screen order. Count them out. Don’t forget drinks, utensils, napkins, and, if the customer has put notes on the order, (like extra BBQ sauce etc.) fill them if you can.
Make sure you secure all items to prevent spills and stop things moving around in your backpack. Carry scotch tape to secure lids, straws and to close boxes / containers (esp. soup). Use a thermal backpack that keeps things hot and cold, in a size that you can handle - the right size for your expected orders and with good organization. Some have dividers and cup holders. Carry extra clothing or a towel to secure items, as well.
Backpacks are better than baskets (front or back) as you have better control on bumpy roads to keep things in place. Also ride smoothly and with caution, to treat your delivery with care. Stand in the saddle, using your legs as suspension, to smooth out bumps, curbs and potholes.
Make sure you are communicating with your customer: bluetooth, headphones, wireless buds are good… keep phone on a strap or attached to the bike to keep your hands free (quad-locks are good, if the right size for your model of phone). Have a set up where you can use your phone at ease and contact the customer when you need to (with one bud on and one off so you don’t miss notifications and can hear the road). Let them know about substitutions and what they may want if something is sold out.
Give the customer a heads’ up that you are about to arrive, (2-3 mins in advance) especially for those that want to meet you outside or places with multiple entrances.
When you are delivering, don’t take food out of the backpack when you arrive, or are in the elevator or alone in the lobby. Wait until the customer is in front of you to keep food and drinks at their best temperature. This also shows the customer that you are considerate and thoughtful.
Be friendly, nice, and positive, but don’t try to force a conversation. Only engage in chit-chat if they do.
Be grateful for their business. You likely will get repeat orders, if you stick to a specific area, so your tips may grow over time as they get to know you.
Be fast and efficient (this may take time); get to know the area, the restaurants, places to park, various buildings, and routes. Use navigation, but also, find your own shortcuts not on gps.
Always look to improve by riding smart, safe and not fast. Be prepared. Simplify your process by not having too many gadgets and attachments that take too much time when locking things up. (* The good news is: all Zygg e-bikes have integrated lights and great locking systems, so you are streamlined, that way.)
Always try to look “OK”: clean, neat. Even carry a towel to wipe hands or brow and dress properly for the weather so you are cool, warm, and dry.
If you see your rating dip or if you did not have the chance to interact with the customer, send them a short text letting them know that : “Ratings are appreciated… Have a nice day / night” Use some fun emojis! They work!
Wilcer’s has several videos to explore on his YouTube Channel, including how to become an expert packer. They’re really great.
One note of caution: Don’t sidewalk-surf, like he does - this is not a cool thing to do on your ebike in Toronto and Vancouver!
Be safe! Now go get those tips!